Return Policy
Our return policy lasts 30 days from the date your order was delivered. If 30 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
If you need to return a product, please contact us at support@nordweg.com with your order number. Our team will be happy to assist you with the return process.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email confirming that we have received your item and informing you whether your refund has been approved or denied.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 3 business days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please note that banks and credit card providers may take some time to process it.
If you still have not received your refund, feel free to contact us at support@nordweg.com.
Shipping
The customer is responsible for return shipping costs, except in cases where the return is due to a manufacturing defect. In such cases, Nordweg will cover the shipping costs.
The time it takes for an exchanged product to reach you may vary depending on your location.
We recommend using a trackable shipping service or purchasing shipping insurance, especially for high-value products, as we cannot guarantee receipt of returned items without tracking.
For any return inquiries, please contact us at support@nordweg.com.